• Reflect on the differences between the home country’s business culture and the business culture of the host country
• Understand the importance of communicating verbally with tact and impact even when they are feeling under the microscope, under pressure or on the spot
• Understand the importance of being able to communicate by "body language" with tact and impact even when they are feeling under the microscope, under pressure or on the spot
• Reflect on different communication styles, deal with and overcome different communication barriers, express empathy, listen and ask questions more effectively, give and receive feedback

• Help (future) migrant entrepreneurs in their process of business and social inclusion, struggling with cross-cultural challenges daily
• Demonstrate understanding of what to do and what to avoid in order to succeed with customers and suppliers in the host country
• Articulate the main communication successful strategies used by the business culture of the host country

1 Introduction
2 Communicating across cultures
3 Verbal communication etiquette in business
4 Non-verbal communication etiquette in business
5 Active listening and empathy