Now you have the possibility of testing your knowledge for the module you have just completed. If you pass the test, you can claim a digital badge.
If you don't want to take the test now, you can go to
the next module from the course overview.
Information about the test:
1. This
quiz is comprised by 15 questions.
2. Use
the material of the module, as to be able to complete it.
3. Click
on the answer(s) you consider to be correct or do the appropriate drag and
drops. Then click on the green button "Answer".
4. The total score of this quiz is 100
points. A digital badge will be granted after achieving a minimum score of 75%.
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You need to avoid any kind of personal implication | |
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It is only necessary to apply the etiquette of your origin Country | |
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You need to understand how people perceive verbal and physical communications | |
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You do not need to follow any particular rules: you rely only on your instinct |
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The best boss is a facilitator among equals | |
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Organisational structures are multi-layered and fixed | |
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The ideal distance is low | |
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Everyone is at the same level |
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It is not relevant to have a good pronunciation | |
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Everything must be in writing | |
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You have to talk loudly | |
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You have to choose the right word, using correctly the local vocabulary |
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To be more friendly | |
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There is no time to call | |
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You wish to receive real-time feedback | |
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You need future references |
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Sadness expression | |
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Appearance | |
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Happiness expression | |
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Expression of anger |
A customer comes to see you to close a deal. Put
the following actions in the right order
I'm starting to talk about work | ![]() |
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I greet by extending my hand and saying “goodbye” |
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I greet by extending my hand and saying "welcome" |
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I'll have the customer sit down |
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Indifferent | |
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Acceptable | |
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The only way to express friendship | |
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Not convenient |
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Summarize the speaker's comments periodically | |
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You don’t look at the speaker directly | |
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Never ask clarifications | |
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End the conversation in a friendly manner |
![]() | Anger | |
Concentration | ||
Interest | ||
Surprise |
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Doesn’t increase sales, productivity | |
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Doesn’t stop competitive advantage | |
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Doesn't make a good deal | |
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Doesn’t increase innovation |
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It is necessary to do one thing at time | |
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The focus is on adaptability | |
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Project steps are approached in a fluid manner | |
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It is necessary to do several things at once |
Complete the organigram correctly
(Note: you have to line them up vertically)
Entrepreneur | ![]() |
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Executive secretary |
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Personal secretary of the entrepreneur |
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Director |
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To be very direct | |
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To avoid possible misunderstandings | |
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To communicate to groups of people | |
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To give/have quick clarifications |
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Chapter completed | ![]() |
Exercise | Result | Your answer | Correct answer |